We have a passion for customer service and to maintain this high standard we need the best people. The Jim’s Group franchisee selection system rejects hundreds of potential Franchisees per year. We look for people with high standards who take pride in their work.
Our Franchisees decide exactly what services they want to offer, in which areas and on which days. We never give Franchisees work they do not want. So, when we page out a lead, we expect it to be followed up promptly. We expect our Franchisees to turn up on time, wearing a full uniform, and to at least satisfy the customer. Ideally, we aim to amaze them with the quality of our service.
Complaints are carefully monitored, and our founder Jim Penman follows up many Customer complaints personally.